Refund policy

Returns

FETORIA accepts eligible returns requested within 30 days after delivery.

To start a return, contact us at support@fetoriashop.com or +1 937-856-1258. Please include your order number and the reason for the return. Do not send an item back before receiving return instructions from FETORIA.

Returned merchandise should be in substantially the same condition in which it was received and include the original components, accessories, and packaging when reasonably available. Proof of purchase is required.

Return shipping and restocking fees

FETORIA pays the return shipping cost for eligible returns. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please contact us promptly if an item arrives damaged, defective, or different from what you ordered. Include your order number and photographs or other details that help us review the issue. We will provide next steps after reviewing your request.

Refunds

We will inspect the returned merchandise and notify you whether the refund is approved. Approved refunds are issued to the original payment method. After FETORIA issues a refund, your bank or payment provider may require additional time to post it to your account.

Order cancellations

An order may be cancelled only before it has shipped. Contact us as soon as possible if you need to request a cancellation. Once an order has shipped, it is subject to the return process above.